First, please check your junk or spam folder as well as any other auto-sorting folder. If you still do not see the messages, please contact your child’s school.

Please contact your campus to request a mobile hotspot for internet service.

Please contact your teacher through e-mail for assistance or check out the help videos on the Crosby ISD website on the Parent Resource page.

Student username and password combinations can be found by click on this link.

For some applications such as ALEKS, you will need to turn the pop-up blocker off on your iPad.  Click here for more information

Click here for iPad Basics

If you click on Log in with Active Directory or Log in with Office 365 and the login page fails to load, trying clearing your cache. If accessing Clever from a Chromebook, we recommend signing out of the Chromebook and restarting the device. 

Here is more information directly from Clever if you are still having issues logging in.

https://support.clever.com/hc/en-us/articles/360000067006-For-Families-Troubleshooting-Logins-to-Clever

If your household has multiple students with Clever accounts using this same device, this article will help make sure that your children are properly logged out before the other logs in! Click Here for More Info

If a Clever page asks you to enter your username and password for an application, enter the correct login information for that application, and click 'Save Login'. Clever will save this information and automatically log you in next time you click the icon from the Portal!

Click here for more information

If you are missing an application from your Clever Portal, please ask your teacher for help. Your district will need to add the application to your Clever Portal.

If your student is using Clever to learn from home, you may need to download the Clever browser extension to ensure some application logins work properly. Downloading the Clever browser extension is important to make sure your student can continue their learning uninterrupted from school, home, or both. The browsers officially supported by Clever are Chrome, Firefox, and Microsoft Edge. Click the link for isntall instructions on your personal device.

https://support.clever.com/hc/en-us/articles/360046857272-For-Families-Installing-the-Clever-Chrome-Extension

Families will be charged for damages and replacement costs of devices and accessories.

Yes, if the student withdraws from CISD, they are required to return the device.

No, the student should keep the device until notified by the district to return it. We want the student to be prepared in case the campus has to shut down for cleaning.

If you have lost the District issue iPad, contact the technology department through the work order system. A fee will be assessed for devices that are lost and a replacement will not be given until the fee is paid.

If your device has been stolen, contact your local police department to file a report.  Once you obtain a case number, contact the Crosby ISD Technology department to request a new device. 

No.  Through device restrictions, students cannot connect their own iTunes account to a District issued iPad.