HOW TOs/FAQ

Here to Help is your one stop shop for Technology Answers!

Please select from the pages to the LEFT for the assistance you are seeking.

Below are some GENERAL FAQs.

How can I see my existing work orders?

You can create an account in HelpSpot to view your existing work orders.  Click here to see how.  You can add a note to your work order if needed.

 

 I haven't heard back about my work order, should I put in another one?

No, putting in more than one work order for an issue isn't necessary.  See the section above for directions on creating a HelpSpot account.

 

Can someone else put in a work order for me?

If it is at all possible, the person experiencing the issue should be the one to report the issue (put in a work order). It is easier for communications purposes between the technician and the person needing help.

 I have multiple issues, should I put them all in one work order?

No, we prefer you put each issue in a separate work order. Multiple work orders one one ticket can a problem when the issues need to be assigned to different people.

 

 I am having an issue utilizing technology, who do I email?

Please complete a work order under staff on the website. All work order categories in Helpspot are connected to the person responsible for fixing them. Please choose the category that most closely fits your issue. These are for technology issues only, maintenance work orders go into a different system and your campus secretary can help with that.

CISD Technology YouTube Channel

Various Technology How to Videos